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At the Institute of Diagnostics and Genetics (IDG), we prioritize the confidentiality and security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you avail our diagnostic and genetic testing services in Mardan, Khyber Pakhtunkhwa, Pakistan.

By using our services, you agree to the practices described in this policy. If you have any questions, please contact us at [insert contact email/phone].

1. Information We Collect

We may collect the following types of information to provide accurate diagnostic services:

  • Personal Information: Name, contact details, date of birth, CNIC, and address.

  • Medical Information: Test requisitions, medical history, DNA samples, and diagnostic reports.

  • Payment Information: Billing details (processed securely via trusted payment gateways).

  • Website Usage Data: Cookies and analytics for improving user experience (no personally identifiable tracking).

2. How We Use Your Information

Your data is used strictly for:

  • Conducting diagnostic tests and delivering accurate results.

  • Maintaining medical records as per regulatory requirements.

  • Processing payments and providing customer support.

  • Enhancing our services and ensuring compliance with legal obligations.

3. Data Protection & Confidentiality

  • We implement advanced encryption and secure storage protocols to safeguard your information.

  • Only authorized personnel have access to your data, adhering to strict confidentiality agreements.

  • DNA samples and test results are handled with the highest ethical standards.

4. Disclosure of Information

We do not sell or share your data with third parties except in the following cases:

  • When required by law enforcement or regulatory authorities.

  • For collaboration with accredited medical professionals (with patient consent).

  • With trusted partners involved in testing processes (under strict confidentiality agreements).

5. Your Rights

You have the right to:

  • Request access to or correction of your personal data.

  • Withdraw consent for data processing (where applicable).

  • Request deletion of records, subject to legal retention requirements.

6. Retention of Data

We retain medical records as mandated by Pakistani healthcare regulations. Non-medical data is purged after fulfilling its intended purpose.

7. Updates to This Policy

We may periodically update this Privacy Policy. Any changes will be posted on our website with an updated revision date.

8. Contact Us

For privacy-related concerns, reach out to:

Institute of Diagnostics and Genetics
City Centre, Opposite Mardan Medical Complex
Nowshera – Mardan Road

Your trust is our priority. At IDG, we are committed to maintaining the highest standards of privacy and security in medical diagnostics.